At Sweet Purseonality, we understand the importance of trust. Shopping for pre-owned designer items can be a daunting experience because the industry is plagued by sellers peddling counterfeits. Our commitment is to provide our customers with ONLY 100% authentic designer items.
We have an extensive checklist that each item must pass to weed out the fakes before it is listed for sale on Sweet Purseonality. This includes: serial number or date codes, stitching, monogram pattern, brand logo, inside lining, handles, hardware, and quality of the material. However, if there is even a question of authenticity, follow the steps below to resolve the issue:
- Contact Customer Service Department at 1.800.446.8679 to discuss your complaint.
- If a refund is warranted, a third party authentication letter is required. We will refund the purchase price, shipping, and insurance paid at the time of purchase AND the cost of shipping and insurance to return it to us. A refund will be issued within five business days after receipt of the returned item. We are not responsible for the costs you incur to obtain the third party authentication.
- Sweet Purseonality guarantee the authenticity of every item we sell or 100% of your money back-- Ensuring your trust is most important to us. You have 7 days from the date you received the designer item to file a complaint with our Customer Service Department. The designer item MUST HAVE the authenticity tag still attached to receive a refund. If the tag has been removed, no refund will be granted. After 7 days, items are not eligible for a refund.
5-STARS Like New or New without Tags – No imperfections on the outside, hardware, or handles. Inside is clean and free of stains
4-STARS Pre-owned Excellent Condition – No imperfections of the outside, hardware, or handles. Inside has minor minor stains, such as pen marks, and shows minor wear
We will never sell a handbag that has a rating below 4-stars. Our handbags will never have a smoke or pet smell, visible piping, holes or frays.